Indianapolis Dodge Chrysler Jeep

The Westgate Difference
We feel that when customers visit our dealership to purchase a vehicle, buy a part, or service their existing vehicle they notice that we are different from most other dealerships.One of the things that make us different is our “Employee First” Philosophy. This may seem strange in today’s “Customer First” business world, but it is actually the foundation for how we treat our customers. We feel that the only way to ensure that our customers are taken care of properly is to do everything we can to make sure that our employees enjoy working here and feel like they are an integral part of our success. There is no unimportant position at Westgate from the lot attendant to the office clerk and the parts runners to the service porter. We could not function without everyone on our team being happy and productive. In fact, our employees have been with us for an average of 4 ½ years. Without our employees we wouldn’t be here.The second thing that makes us different is our approach to the customers/dealership relationship. When a customer first comes on our lot to purchase an automobile, our primary goal is not to simply sell them a car. Our goal is to handle their buying experience in a manner that will make them want to come here when their automobile needs service or they want to personalize it with accessories from our parts department. The purchase of their Indianapolis Chrysler, Indianapolis Dodge, Indianapolis Jeep, car, truck, van or SUV is merely the vehicle ( pun intended ) for starting the relationship. We also realize that we are not perfect and that there are times when we make mistakes when handling customer needs. When this happens we try to do two things—first, do whatever we can to rectify the problem and make the customer happy in spite of the error; second, learn from the mistake and take the steps necessary to make sure that we don’t repeat it with other customers. That is what being a Five Star Dealer is all about….continually looking at every customer-focused process in every department to make sure that we are striving to take care of our customers to the best of our ability so they want to come back to Westgate to purchase, service or accessorized their vehicle.If you are a customer that has already experienced “The Westgate Difference” , welcome back and thank you for giving us the opportunity to serve your needs on line 24/7. if you are new to Westgate we sincerely hop that your visit to our website Indianapolis Chrysler, Indianapolis Dodge, Indianapolis Jeep is the start of a long term automotive relationship.